Most insurers are being lenient.
As our routine maintenance inspections are not permitted during Alert Level 4, we recommend contacting your insurer. If your property is vacant, it is important to advise your insurer of this as well.
The Insurance Council New Zealand (ICNZ) has issued the following statement in regards to routine inspections.
“The wellbeing of customers is a top priority for insurers. ICNZ’s members are taking the current Covid-19 situation very seriously and wouldn’t want to impose any requirements that would expose anyone to the risk of infection, or play a part in spreading the Covid-19 virus. If a tenant at a property is self-isolating or sick with COVID-19, the inspection should take place as soon as is practical after health clearances. If in any doubt ICNZ recommends that landlords check with their own insurer about their specific requirements and how they are treating it.”
We are keeping thorough notes regarding inspections that cannot be completed in accordance with ICNZ’s recommendation and will re-schedule the inspection for as soon as possible after the lockdown. We are also contacting tenants to check that they are OK and whether they have noticed any maintenance required.